How to Report an Outage
Shelby Electric Cooperative / Shelbyville, Illinois / 800-677-2612
WHAT TO DO IF YOU LOSE POWER
- Check the fuses or breakers in your home and at the meter pole if you are able to.
- Check with your neighbors to see if their power is also off.
- Call Shelby Electric Cooperative to report your outage (800) 677-2612. When you call to report an outage, please include the following information:
- Your name
- Account number
- Phone number of person at the account location
- Service address
DO NOT USE FACEBOOK OR EMAIL TO REPORT YOUR OUTAGE AS WE DON'T MONITOR THESE 24/7. OUR CREWS ARE DISPATCHED BY CALLING IN YOUR OUTAGE (800) 677-2612 OR USING SMARTHUB. SIGN UP ONLINE OR DOWNLOAD THE SMARTHUB APP FROM YOUR APP STORE.